Contact us — day or night, we answer

How to contact Muslim Funeral Directors

When you contact Muslim Funeral Directors, you will not reach an answering service or a call centre reading from a script. You will reach a member of our own team — someone trained in both the practical steps and the Islamic rites, who can begin making arrangements during that first call. That is true at 2pm on a Tuesday and at 3am on Eid morning.

If a death has just occurred

Call 0300 102 1786 now. Have to hand, if you can: the name of your loved one, where they are (home, hospital, hospice or care home), and your own contact details. Do not worry if paperwork has not been issued yet — we will explain exactly what needs to happen with the GP or hospital bereavement office, and collection can usually begin within hours.

Our details

• 24-hour telephone: +44 300 102 1786
• Email: info@iqbalandsons.org.uk — answered every day; for urgent matters please always call.
• Office: Office B, Triaim House, 54 Cyprus Street, Oldbury, West Midlands B69 4XD

Our office sits in the heart of the Black Country, minutes from Birmingham, Smethwick and West Bromwich — and our reach is national. Through our network we arrange collection, funerals and burials across England, Scotland, Wales and Northern Ireland, as well as repatriation worldwide.

Visiting the office

Families are welcome to visit us to discuss arrangements in person, ask questions before a need arises, or learn about our Death Committee membership. We recommend calling first so the right member of the team is ready for you, and so we can give you our full attention without interruption. Parking is available nearby, and the office is accessible for elderly and disabled visitors.

Who we are

Muslim Funeral Directors is the dedicated funeral service of Iqbal and Sons Bereavement Services, a registered UK charity (No. 1197545) that has served the Muslim community of Birmingham and the West Midlands for years — including providing free funerals for families in genuine hardship. When you contact us, you are contacting an organisation built on that same duty of care.

Not urgent? We still want to hear from you

Many of the most valuable conversations we have are with families who are simply preparing: adult children thinking ahead for elderly parents, community members comparing Death Committee membership, or people who want to understand the process before they ever need it. These conversations remove fear, prevent disputes, and mean that when the time comes, everything happens smoothly. There is no charge and no obligation — just honest guidance from people who do this every day.

Send us a message

For non-urgent enquiries — planning ahead, Death Committee questions, memorial arrangements or anything on your mind — the form below reaches our team directly, and we reply the same day wherever possible. Please never use the form for an urgent bereavement: call 0300 102 1786 instead, at any hour.

Your name *

Phone number *

Email address

Subject General enquiryPlanning aheadDeath Committee membershipHeadstones & memorialsRepatriationFeedbackOther

Your message *

Website

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By sending this form you agree to us using your details to respond to your enquiry, as described in our privacy policy.

What happens after you get in touch

Within the first few minutes of your call we will usually have established three things: what has happened, where your loved one is, and what must legally occur before the funeral can proceed. From there, the practical machinery starts immediately — collection is scheduled, the relevant bereavement office or GP surgery is contacted at its next opening moment, and you receive a clear verbal summary of the next twenty-four hours, followed by everything in writing.

If you contact us by the form or by email about a non-urgent matter — a memorial enquiry, Death Committee membership, a question about our services — you will hear back the same day, usually within hours. We deliberately keep our written replies as plain and jargon-free as our phone manner; bereaved or not, nobody should need a dictionary to deal with a funeral director.

For hospitals, coroners' officers and care professionals

We work daily with bereavement teams, mortuary staff, coroners' officers, hospice teams and care home managers across the West Midlands. If you are a professional seeking release coordination, urgent collection, or guidance on Islamic requirements for a Muslim patient who has died in your care, call the same number — 0300 102 1786 — and you will reach someone who understands both your procedures and our community's needs. Our sister charity Iqbal and Sons Bereavement Services has long-standing relationships with NHS trusts in the region, and we are always glad to provide faith-practice guidance to clinical teams, including written materials for wards.

Languages and accessibility

Our team speaks English, Urdu, Punjabi and Mirpuri. If an elderly relative would find the conversation easier in their mother tongue, simply say so at the start of the call and we will make sure the right colleague speaks with them. Written materials can be provided in large print on request, and our office is accessible to wheelchair users and those with limited mobility.

One more practical suggestion: add our office address to your phone's maps before you ever need it, and note that we are a short drive from junction 2 of the M5, making us easy to reach from anywhere in the Black Country or Birmingham. Families travelling from further afield — Leicester, Manchester, London — regularly handle everything by phone and email without a single visit; distance never reduces the standard of care, and your named coordinator remains the same voice from first call to final dua.