Privacy Policy

Who we are and how this privacy policy applies

This privacy policy explains how Muslim Funeral Directors — the funeral service operating in association with Iqbal and Sons Bereavement Services, a registered UK charity (No. 1197545), of Office B, Triaim House, 54 Cyprus Street, Oldbury, West Midlands B69 4XD — collects, uses, stores and protects personal information. It applies to this website, to our telephone and email enquiries, and to the information families provide when we arrange a funeral. We handle all personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and we approach the task with an additional standard of our own: the amanah — the trust — that bereaved families place in us.

The information we collect

From website visitors: if you contact us through our website form, we collect the details you choose to give — typically your name, phone number, email address and message. Our website is deliberately light: we do not run advertising trackers, and any essential technical data (such as server logs kept by our hosting provider for security) is not used to profile visitors.

From families we serve: arranging a funeral necessarily involves personal information about the deceased (name, dates, address, and the details required for registration and burial) and about family members (names, contact details, and relationship to the deceased). Because our service is religious in nature, information about faith is inherent in the service itself; this is special category data under UK GDPR, and we process it only as needed to provide the Islamic funeral services the family has requested.

From Death Committee members: membership involves the details needed to administer the scheme — the member's and covered household's names, contact details and payment records — held under the scheme's written terms.

How we use information

• To respond to enquiries and provide the services requested — the funeral itself, and the liaison it requires with hospitals, registrars, coroners, councils, cemeteries, mosques, airlines and consulates
• To prepare estimates, invoices and records required by law and by good administration
• To administer Death Committee membership under its terms
• To meet legal obligations, including those arising from registration law, coroner processes and accounting rules

We do not sell personal information. We do not use families' details for marketing lists. We share information only with the organisations necessarily involved in the service — a registrar cannot register a death, nor a council open a grave, without the relevant details — and with our sister charity where the family engages its support.

How long we keep information

Funeral records are kept for as long as the law and legitimate purposes require — financial records for the statutory period, and core funeral records for longer, because families return to us years later needing grave details, deed references or memorial history, and being able to answer is part of the service. Enquiry messages that do not lead to a service are deleted within a reasonable period. Death Committee records are kept for the life of the membership and the period its terms specify.

How we protect information

Access to records is limited to our team members who need it for their work; paper records are kept securely at our office; and electronic information is protected by access controls and reputable providers. Our staff understand that discretion is a professional and religious duty: what a family tells its funeral director stays with its funeral director.

Your rights

Under UK GDPR you may ask us: what information we hold about you (access); to correct anything inaccurate (rectification); to delete information we no longer need (erasure); to restrict or object to certain processing; and to receive certain data in a portable form. To exercise any of these rights, contact us at info@iqbalandsons.org.uk or by post to the office address above, and we will respond within one month. If you are dissatisfied with our handling of your information, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk — though we would welcome the chance to resolve any concern directly first.

Cookies and external links

This website uses only the minimal technical storage needed to function; it does not deploy advertising or cross-site tracking cookies. Pages link to external websites — including our sister charity at iqbalandsons.org.uk and official resources such as GOV.UK — whose own privacy policies apply on their sites.

Changes to this policy

We review this policy periodically and publish the current version on this page. Material changes to how we handle families' information will be reflected here before they take effect. This policy was last reviewed in 2026. For any question it leaves unanswered, call 0300 102 1786 — plain answers about your information are part of the same honesty we promise about everything else.

A note on confidentiality beyond the law

Data protection law sets the floor of our conduct, not its ceiling. Funeral work exposes us to matters families would never wish repeated — causes of death, family circumstances, financial hardship, old estrangements surfacing at gravesides — and none of it belongs to us to share. Our team's rule predates every regulation: what we learn in a family's hardest week is held as amanah, discussed only among those serving that family, and carried no further — not to other families, not to the community, not even in anonymised anecdote where a family might recognise itself. Suppliers and partners who work with us — cemeteries, caterers, masons, our network colleagues — receive only the information their task requires. If you ever feel our discretion has fallen short of this standard, tell us directly; it would be treated as seriously as any complaint we could receive.